Case Manager

Job Description

About us: The College of Registered Nurses of Manitoba (the College) is the regulatory body for registered nurses in the province of Manitoba, dedicated to promoting excellence in nursing practice and ensuring public safety. The College was established in 1913 and is governed under The Regulated Health Professions Act which sets out our responsibilities. We regulate registered nursing practice in Manitoba We support RNs to provide safe, competent, and ethical care We set standards for education, registration, and practice We take action when the standards are not met Our Values: Leadership - We will have the courage and confidence to shape a better future for health regulation. Integrity - We will be honest, trustworthy, approachable, and fair. Accountability - We follow through on our commitments and own our actions. Collaboration - We achieve more when we use our strengths to work together. Excellence - We are committed to quality and continuous improvement. Job Summary: Reporting to the Manager of Professional Conduct, the Case Manager implements the directions and decisions of the Complaints Investigation Committee (CIC) and panels of the Inquiry Committee; receives and manages reports concerning registrant’s compliance. They also monitor compliance of registered nurses through implementation of the directions and decisions of the CIC and Inquiry Panels to enforce the standards of practice and practice expectations. Scope of this position: Conducts timely, fair, neutral, unbiased investigations as directed by the Complaints Investigation Committee. Proactively manages information in a variety of forms including, but not limited to: conducting interviews, reviewing patient health records, policies and procedures specific to the investigation. Writes investigation reports in a logical manner for use by the Complaints Investigation Committee and/or the Inquiry Panel. Proactively and efficiently manages a caseload as assigned. Assists with informal resolution of complaints as directed by the Complaints Investigation Committee. Critically analyzes, reviews and provides feedback about the investigation reports and provides feedback to other investigators. Monitors investigations on the assigned caseload ensuring that the investigator has the relevant investigation materials, and liaises with the registrant and the complainant/employer reporter as required through the investigation process. Education and experience: Completion of a Bachelors’ degree in nursing Minimum of 3-5 years of RN experience in a variety of settings Current CRNM registration as an RN Demonstrated skills in mediation, conflict resolution, investigation and negotiation Exceptional writing and communication skills Above average interpersonal skills and excellent listening skills Excellent analytical, problem-solving, decision- making and critical-thinking skills Ability to work at a fast pace while managing changing priorities Knowledge of administrative law and regulation of self-governing professions Knowledge of addictions; drug screening process; and pharmacology an asset National Certified Investigator Training certification is an asset Proficiency in MS Office Must have a professional presence This position requires excellent organizational skills, flexibility, attention to detail, motivation to be self-directed, an ethical regard for confidentiality of information. To apply, please submit your resume and cover letter before noon on January 22, 2024. THIS POSITION IS FULL-TIME, PERMANENT. We thank all who apply, but only those chosen for an interview will be contacted. Job Type: Full-time Salary: From $93,074.00 per year Benefits: Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Tuition reimbursement Schedule: 8 hour shift Monday to Friday Education: Bachelor's Degree (preferred) Experience: RN: 3 years (preferred) Case Management: 3 years (preferred) Licence/Certification: CRNM registration as an RN (required) Work Location: Hybrid remote in Winnipeg, MB R3M 2M8 Application deadline: 2024-01-22