Job Title: Bilingual Processing Administrator

Duration: 12 months with possible extension

Location: Montreal or Halifax or Waterloo (based on candidates location)

JOB DESCRIPTION

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

Reporting to the Supervisor or Manager in Billing and Payment, the incumbent of the position is primarily responsible for handling disbursement transactions with various levels of complexity.

Responsibilities

• Reviews and/or processes received transactions accurately and in a timely manner.

• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.

• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.

• Demonstrates a positive attitude in finding solutions to problems.

• Contribute to the optimization of service efficiency by suggesting process improvements.

• Collaborates effectively with the other departments within Disbursement services

Competencies:

• Consistently meet or exceed productivity, quality and service standard objectives.

• Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases.

• The versatility to do many different types of work within the business area.

• Consistent demonstration of flexibility and adaptability in a rapidly changing environment.

• Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner

• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.

What we are looking for

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• College diploma or relevant work experience

• Ability to work independently, with minimal direct supervision

• Demonstrated decision-making skills

• Entrepreneurship, initiative and attention to detail

• Strong interpersonal skills and verbal and written communication skills

• Ability to work in a fast-paced environment

• Ability to respond positively and constructively to challenges and opportunities

• Organizational skills and ability to multitask

• Excellent customer service skills

• Resilience and sense of adaptation

• Solid problem solving and decision-making skills

• Self-starter with excellent initiative and attention to detail

• Successful experience in working in a fast-paced environment

• Consistently responds to challenges and opportunities in a positive and productive manner

Dexian, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian

DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent

Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more