Bilingual Customer Service Associate

Job Description

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As a Bilingual Administrator, Client Services (Insolvency Counselling) your responsibilities will include:

Administer first and second counselling sessions to clients as required by the BIA
Assess clients’ budget plans and financial goals
Deliver an excellent and empathetic experience for the clients
Complete counselling sessions by telephone, video and in person when required
Travel to other offices to meet with clients, if required
Reviewing monthly income and expense reports
Communicating with clients, creditors and other third parties
Other duties as required

Be Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Bilingual Administrator, Client Services (Insolvency Counselling)? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

Preference will be given to candidate who are registered BIA Counsellors
Candidates without their counselling certification must have 3 years’ experience or 30 post-secondary credits and a willingness to pursue certification
College diploma in Business Administration or a related field would be an asset
Bilingual (French) required
Exceptional interpersonal skills to relate with clients and liaise with team members
High computer literacy including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
Excellent time management and organizational skills
Strong analytical and critical thinking skills
Ability to work independently
Excellent verbal and written communication skills to compose various documents and speak effectively with clients, staff, and other third parties in-person, on the phone or in a virtual meeting environment

This position is flexible to work from offices in any of our Grant Thornton Locations in New Brunswick or Nova Scotia

At Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Are you ready to Discover Your Purple?

#LI-HYBRID

Grant Thornton LLP is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing careers@ca.gt.com and we will work with you to meet your accommodation needs.

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