Job Description

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. The impact you will have: Are you passionate about using technology to improve efficiency and productivity? Do you have experience with power automate and similar automation tools? If so, you might be the perfect candidate for our Business Process Automation Specialist role. As a Business Process Automation Specialist, you will be responsible for identifying, designing, and implementing automation solutions for various business processes across the organization. You will consult with business stakeholders, IT teams, and technology partners to understand the current state of the processes, analyze the opportunities for automation, and deliver end-to-end solutions using power automate and other various automation platforms. You will also monitor and maintain the existing automation solutions, troubleshoot issues, and provide user support and training. This role will be critically involved in the creation of the teams’ business engagement framework and opportunity evaluation. What you'll do: Co-create the development of a framework for the identification and evaluation of automation opportunities, with an emphasis on processes that have a significant productivity impact. Design, develop, test, and deploy automation solutions using power automate and other Automation toolsets. Support the creation of automation standards and best practices to ensure the quality, performance, and scalability of the automation solutions. Manage the automation project lifecycle, from initiation to closure, ensuring timely and effective communication with all stakeholders. Monitor and maintain the existing automation solutions, perform regular audits and reviews, and implement enhancements and fixes as needed. Create and facilitate a comprehensive training curriculum to educate employees on the use of automation tools and best practices for process automation. This will be a core pillar in a larger Citizen Development program Provide user support and training on the automation solutions, troubleshoot issues, and resolve incidents. Create a comprehensive knowledge transfer program and delivery knowledge transfer session to the business function owning the automation Research and evaluate new technologies and trends in the automation domain, and recommend innovative solutions to meet business needs. What you'll bring to the table: Bachelor's degree in computer science, engineering, or related field, or equivalent work experience At least 5 years of experience in business process automation, using power automate and RPA tools, such as UiPath, Automation Anywhere, or Blue Prism Certification in power automate and/or RPA platforms, such as Microsoft Certified Power Platform Fundamentals and/or Developer. Strong knowledge of business process analysis and design, workflow modeling, and automation best practices Proficient in scripting languages, such as Python, PowerShell, or VBScript, and SQL Experience with web services, APIs, and integrations Excellent communication, collaboration, and problem-solving skills Ability to work independently and as part of a team, manage multiple projects and priorities, and deliver results under pressure Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why people love working here: We offer hybrid and remote working opportunities. Comprehensive benefits from day one of employment. We offer meaningful work and opportunities for career growth. Our team members have 2 paid volunteer days per year to give back to a cause of their choice. We offer an opportunity to build and grow a career in the technology industry. Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years. Softchoice has been certified as a Great Place to Work in the United States for several years. We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality. We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs. Our commitment to your experience: We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID: 5599 EoE/M/F/Vet/Disability #LI-MM1 Mid-Senior Level