Account Manager

Job Description

Job Title: Account Manager Company: Noetic Marketer Location: Remote in Canada Job Type: Full-Time Noetic Marketer, a leading digital marketing agency based in Toronto with clients across Canada, seeks a dynamic and experienced Account Manager to join our team. The ideal candidate will be crucial in managing relationships with our clients, ensuring their needs are met, and collaborating with internal teams to deliver high-quality digital marketing solutions. As an Account Manager, you will manage client projects from onboarding to long-term optimization, ensuring their digital marketing campaigns and projects are executed and managed successfully. Your expertise will be crucial in overseeing and coordinating various digital marketing channels, including Google ads, Facebook ads, SEO, web design, CRM, email marketing, and more, to meet our clients' business objectives and drive results. Our Culture: We are a small and ambitious team (8 people) that wants to provide nothing but the best to our clients and strive to be better each day at work. We support each other, trust each other and respect each other. In this industry, you must learn new things and push yourself regularly. We will be here to support you, but being independent, knowledge-hungry and coachable are characteristics that will allow you to thrive within our team. When working at Noetic, your work duties could vary, and you might be working one day on one thing and the next day on another. If you love to learn, you will never be bored, as our industry is ever-changing, and we work with an extensive range of clients in different industries providing a full range of services. Responsibilities: 1. Client Management: Build and maintain strong client relationships, serving as the primary point of contact. Conduct regular meetings with clients via Google Meet to understand their goals and challenges, provide updates on campaign progress, discuss new opportunities, and address any concerns. 2. Communication and Coordination: Effectively communicate client requirements and expectations to internal project managers and teams. Collaborate with cross-functional teams to ensure timely and successful delivery of projects. Serve as a liaison between clients and internal teams to address any concerns or changes in project scope. 3. Client Satisfaction: Proactively anticipate and understand client needs, providing solutions and suggestions to enhance their digital marketing strategies. Ensure high levels of client satisfaction through proactive communication and exceptional service. 4. Performance Analysis: Analyze campaign performance and provide clients with insights and recommendations for optimization. Collaborate with clients to set and track key performance indicators (KPIs) and campaign goals. Requirements: 1. Experience: Proven experience as an account manager or project manager in a digital marketing agency setting. Demonstrated success in managing client relationships and delivering successful digital marketing campaigns. 2. Communication Skills: Excellent communication and presentation skills. Perfect written English. Ability to convey complex ideas in a clear and concise manner. Ability to present data in creative and insightful ways. 3. Organizational Skills: Strong organizational and multitasking abilities. Detail-oriented with the ability to manage multiple client accounts simultaneously. 4. Problem-Solving: Proactive problem-solving skills with the ability to think strategically. 5. Technical Proficiency: Familiarity with digital marketing channels, including Google ads, Facebook ads, SEO, web design, CRM, and email marketing. Familiarity with digital marketing tools, including Google Ads, Facebook Ads Manager, and Google Analytics. Comfortable using virtual meeting platforms, particularly Google Meet. Ability to analyze data from different sources and platforms and compile insightful and user-friendly Google Sheets/Google Data Studio reports. Benefits Extended health care Dental care Vision care Life insurance Office and learning benefits Three weeks vacation Fully remote Job Type: Full-time Salary: $55,000.00-$65,000.00 per year Benefits: Dental care Extended health care Paid time off Vision care Work from home Flexible Language Requirement: English not required Schedule: Monday to Friday Application question(s): What separates a good account manager vs. a great one? (1-3 sentences) How do you define amazing customer service? (1-3 sentences) What are your biggest strengths? What are your biggest weaknesses? Write one sentence to describe yourself and why you fit this position—only one sentence. Be creative. What do you do for fun? What are your hobbies? Tell us about yourself. Education: Bachelor's Degree (required) Experience: working in a marketing agency: 2 years (required) Account management: 1 year (required) Work Location: Remote