Account Coordinator

Job Description

Job Description

As an Account Coordinator, you will play an integral role in maintaining and strengthening our client relationships. Your focus will be on providing exceptional customer service and ensuring smooth communication between our clients and internal teams. You will be responsible for overseeing multiple client accounts and serving as the main point of contact for all account-related needs.

Job Duties & Responsibilities

• Act as the primary liaison between clients and internal teams, ensuring all client needs are met and expectations are exceeded
• Communicate regularly and effectively with clients via email, phone, and in-person meetings
• Manage and maintain client accounts, including tracking project timelines, updating client information, and handling billing and invoicing
• Collaborate with internal teams to strategize and execute client requests and projects
• Provide proactive and timely updates to clients on project progress and any issues that may arise
• Proactively identify and address clients' needs and concerns, and offer solutions to ensure their satisfaction
• Maintain accurate and organized records of all client interactions, including meeting notes, communications, and project details
• Create and maintain client performance reports and provide insights and recommendations for improvement
• Stay up-to-date with industry trends and best practices to provide clients with cutting-edge solutions
• Assist in new client onboarding and serve as a point of contact for potential new clients