Description

VIA Rail Canada Inc. is currently seeking Telephone Sales Agents for the Moncton Customer Center.

If your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business, we share your belief and have built our reputation on providing excellent service.

Our Customers’ Journey Typically Starts With a Quest For Information On Their Desired Trip And The Purchase Of Tickets. They Can Use The Web To Perform These Two Steps Or They Can Call YOU To

• listen to their needs, answer their questions or concerns
• recommend and sell them the appropriate travel solutions according to their needs
• explain the features and benefits of available options with a personalized approach
  
  

No Doubt That Mindset Will Contribute To

• create business opportunities that go beyond expectations
• achieve personal and team objectives in terms of customer satisfaction and efficiency
  
  

Some Important Details About This Part-time Position

SCHEDULE

You Are Available To Work

• On variable schedule including evenings, nights, weekends and holidays- the call centre is open 24/7
• A minimum of 20 hours of work per week guarantied (high possibility to do 40 hours per week)
• On shifts varying between 4 and 8 hours per day
• Moncton Customer Center (alongside the VIA Rail train Station), located at 77 Canada St.
  
  

Why choose VIA Rail?

• A more than competitive salary of $ 25.89 per hour
• Paid training at full salary and frequent re-certifications
• Development opportunities governed by the collective agreement
• Generous compensation and benefits
• An advantageous pension plan
• Unlimited access to telemedicine services for you and your family
• Many train travel privileges for you and your family after one year of service
• A united, proud, and diverse team
• Help connect people, communities, and families across Canada
  
  

TRAINING

You will follow a four weeks training, full-time session which must be successfully completed before obtaining the position.

The training will start April 8th, 2024

Requirements

You are well-suited for this challenge if you:

• are fully BILINGUAL, both written and spoken
• possess a high school diploma
• have a minimum of one year of customer service and sales experience
• have great computer and Internet search skills
  
  

Come aboard and apply now!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

#VIASYND