Technical Support Specialist

Job Description

Embark on a Fulfilling Career Journey at StarFish Medical, Canada's Premier Medical Device Development Firm! StarFish Medical, situated in the beautiful city of Victoria, BC , is actively seeking a vibrant individual to step into the role of Technical Support Specialist . If you're fueled by a passion for technology, equipped with excellent communication skills, and a talent for cultivating robust relationships, this could be the perfect chapter in your career story! As a Technical Support Specialist, you'll play a crucial role in our IS/IT team, reporting directly to the VP of IS/IT. You'll be responsible for investigating moderate and complex technical issues, ensuring the validity of the problems, and providing top-notch solutions. Your primary focus will be delivering first-level technical and application support to our talented StarFish employees. Location Victoria, BC Salary range $64,500 CAD - $82,100 CAD for this position. Annual variable compensation tied to goal completion targets up to 5% of the base salary. Employees are also eligible to earn profit sharing. Candidates demonstrating strong abilities may be considered for a different position with increased compensation. Benefits of working at StarFish Medical An exciting career working with a genuinely talented and ambitious team, combined with: Award-winning culture with strong core values Intrinsic reward - helping humanity through the development of innovative medical devices Profit-sharing program Excellent company-paid extended health and dental benefits package for you and your family Corporate Learning and Development Program 3 weeks paid vacation and Vacation purchase program to take more time off Paid Sick leave Monthly All-hands meetings Strong Team orientation and collaborative environment An active social committee tasked with coming up with fantastic employee events. Some events cater to the individual, and others to their family 50% BC Transit and Pro PASS Transit Pass Shower facilities for midday runs or biking to work; Galloping Goose access close by Free parking on-site or around the premises What your typical day looks like: Provide front-line support for service requests, ensuring a courteous, timely, and effective response/resolution Manage and prioritize the service request queue and escalation to Tier III Support Windows 10 and Mac OS desktop operating systems Support Microsoft 365, MS Teams, SharePoint, and multiple COTS applications Troubleshoot hardware devices such as printers, telephones, video conferencing units, and other peripheral devices Diagnose and resolve minor network issues (e.g., WAN/LAN, Wireless, and VPN access) Maintain inventory of all desktop computer hardware Participates in or undertakes project-related tasks when appropriate What You Bring To The Team The StarFish team is talented, innovative, and passionate about developing cutting-edge medical devices for our clients to improve people's lives. We work in a collaborative environment based on trust and respect. We understand that only by working together can we constantly have breakthroughs on the most complex devices. You are suited to our approach and possess these attributes: Post-secondary education in Computer Science or equivalent Excellent knowledge of the principles, methodologies, tools, and techniques in providing technical desktop support Knowledge of Microsoft Azure and Active Directory Familiar with remote desktop management and support tools Experience and expertise in Information Technology Information Library (ITIL) methodologies Knowledge of diagnosing and resolving minor network issues (e.g., WAN/LAN, Wireless, and VPN access) is a huge plus These skills and abilities will help you thrive Ability to gather information, diagnose and analyze complex technical issues and deliver creative and innovative solutions Ability to install, maintain, troubleshoot, and upgrade Windows operating systems, hardware, software, and peripherals Excellent verbal and written communication skills Strong interpersonal skills in dealing with various customers with varying computer abilities Reliable and accountable Available for after-hours maintenance or after-hours projects About StarFish Medical It is Canada's leading Medical Device Design service provider with a full complement of design, development, and manufacturing services in Victoria and Toronto. We successfully partner with innovative companies (both large and small) to create breakthrough products for several medical specialty areas. Our work environment received Canada's Most Admired Corporate Culture awards for 2021, 2022 & 2023, recognizing best-in-class cultures that have helped enhance performance and sustain a competitive advantage. Click here to learn more about StarFish Medical. About Compensation StarFish Medical works with external compensation consultants annually to ensure our ranges reflect the market and our compensation philosophy. StarFish Medical utilizes a career framework that outlines the skills, abilities and behaviours required to move between levels of a job family. Placement within a range is based on those skills, abilities, and behaviours. When candidates are assessed for the posted position, we may find that their skills are more aligned with a different level and will discuss that as a separate opportunity. That position may have a different pay range. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At StarFish Medical, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles! If you experience difficulties with the StarFish Medical Job Portal, please reach out to careers@starfishmedical.com with the subject line “Technical Support Specialist | Job Portal Issue.” We thank all candidates who apply; however, only those selected for further consideration will be contacted after initial acknowledgement.