Job Description

Collaborate with both internal and external partners and stakeholders to decompose high-level information into detailed business requirementsFacilitate work sessions, focus groups, and coordinate/conduct application demonstrations as requiredContribute to the quality of design and implementation by identifying risks and issues and effectively managing and communicating them to all stakeholdersSupport the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios from which the development team to start building applicationsRepresent the voice of the customer throughout the software development lifecycleEngage in day-to-day activities with the solution teams as required. This includes, but is not limited to: attending daily scrum meetings, leading refinement sessions, engaging with the development team, and providing direction/focusMake recommendations that go beyond the initial requestsProvide input to the test plans, sign off on test cases, and participate in end-to-end (E2E) and User Acceptance Testing (UAT)Write and edit user procedural documentation such as user guides and manualsProvide support for customer issues and follow up on a timely basis to ensure the problem has been resolvedConcisely document all problems and their resolution in the ticketing systemRequirementsBilingualism (English and French) is preferredExperience in business analysis - collecting, documenting and articulating requirementsExcellent communications skills, both written and verbal, with the ability to effectively communicate and present to various audiencesHighly organized, detail-oriented and the ability to manage multiple projects simultaneously with aggressive timelinesAction oriented and demonstrated ability to deliver resultsAbility to work with change/ambiguity, in a competitive environment where priorities change frequentlyProven problem-solving ability with complex, technical and abstract conceptsTenacity and creative approach to achieving goalsA team player with the confidence to challenge and escalate when necessaryBenefits Work hours are Monday - Friday, normal 37.5 hours weeks working onsite up to 5 days a week Location: Onsite in Saint JohnType of job: Temporary ContractorHourly contract rate: TBD depending on experienceDate candidate required: ImmediateLength of Contract: 12 months with the possibility of extension

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