Job Description

Pizza Pizza is a leading pizza chain committed to serving delicious food with exceptional customer service. With a focus on quality ingredients and innovative recipes, we have become a favorite destination for pizza lovers across Canada . As we continue to grow, we are seeking a dedicated and experienced Food Service Supervisor to join our team and help us maintain our high standards of quality and service.

Job Description: We are looking for a motivated and customer-focused Food Service Supervisor to oversee our restaurant operations and ensure a positive dining experience for our customers. The ideal candidate will have previous experience in the food service industry, strong leadership skills, and a passion for delivering outstanding service. As a Food Service Supervisor, you will play a key role in leading our team, maintaining cleanliness and safety standards, and driving sales and profitability.

HOURS: 35 TO 40 HOURS PER WEEK 

Responsibilities:

• Supervise and coordinate the activities of restaurant staff, including servers, cooks, and cashiers
• Train new employees on food preparation techniques, customer service procedures, and safety protocols
• Ensure compliance with food safety and sanitation regulations
• Monitor food quality and presentation to maintain high standards
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Manage inventory levels and order supplies as needed
• Schedule staff shifts and assign duties to ensure adequate coverage
• Conduct regular inspections of the restaurant to ensure cleanliness and safety
• Enforce company policies and procedures, including cash handling and security protocols
• Assist with cashiering duties during peak hours or staff shortages
• Collaborate with management to develop and implement strategies to improve efficiency and profitability

Requirements:

• High school diploma or equivalent; additional education or training in hospitality management is a plus
• Previous experience in a supervisory role in the food service industry
• Strong leadership and communication skills
• Excellent customer service skills with a friendly and approachable demeanor
• Knowledge of food safety and sanitation regulations
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexibility to work evenings, weekends, and holidays as needed
• Basic math skills and familiarity with cash handling procedures
• Ability to lift and carry up to 50 pounds and stand for extended periods