Account Coordinator

Job Description

Job Description

As an essential member of our company's client services team, the Account Coordinator plays a vital role in ensuring our clients receive exceptional service and support. This position requires someone who is highly organized, detail-oriented, and possesses excellent communication skills. The Account Coordinator will work closely with account managers and clients to manage and support their needs, while also assisting in the growth and retention of existing accounts.

Job Duties & Responsibilities

• Act as the primary point of contact for assigned clients, building and maintaining strong, professional relationships
• Support account managers in project management tasks by gathering project requirements, creating timelines, and coordinating with cross-functional teams
• Ensure timely and accurate delivery of all client requests, including proposals, quotes, and project updates
• Collaborate with internal teams to ensure clients’ needs are met and exceeded
• Monitor and track project progress, budget, and deadlines to ensure successful completion
• Proactively identify and address any potential issues or delays that may impact client satisfaction
• Regularly communicate with clients to provide project updates, address concerns, and gather feedback
• Assist in the preparation of client presentations and reports
• Participate in client meetings, taking notes and ensuring all action items are followed up on in a timely manner
• Stay informed on industry trends and best practices to provide valuable insights and suggestions to clients