Customer Service Representative

Job Description

Company Description Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people? Join Us. We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools. Job Description In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered. We offer: Attractive hourly rate Extensive benefits Generous paid time off Growth opportunities Qualifications At least one year customer service/call center experience English proficiency (a language assessment will be required) Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations. Self-motivation, detail-orientation and the ability to multitask. Accurate typing and keyboard skills; comfort with PC/internet navigation To work from home, all candidates must have wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download as well as a secure, quiet, distraction-free place to work. Sutherland will provide all equipment. IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment. Additional Information About Us At Sutherland, named a Great Place to Work in Canada we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In business for over 35 years, we are nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe. #SP