Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent is an exciting, fast-growing tech company that provides industry-leading software to more than 300,000 event professionals and hoteliers around the world. The economic significance of our industry is undeniable: Meetings and events boost the global GDP by more than $1.5 trillion and impact nearly 26 million jobs; and for more than 20 years, Cvent has led the transformation of our industry with our market-leading technology.

As a Technical Consultant, you will be part of Cvent's strategic integrations consulting team called Integrations 360. You will work with customers to understand their business needs and design, develop, and implement solutions using Cvent's APIs and integrations platform. You will also provide guidance and best practices on how to leverage Cvent's products and services to achieve their goals.

It is crucial that you can work both independently, taking ownership of results, and collaboratively with a tight-knit team.

In This Role, You Will

• Manage end-to-end integration projects from scoping to deployment, ensuring timely delivery and quality standards.
• Analyze customer requirements and translate them into technical specifications and system architecture design.
• Assist customers in developing, testing, and troubleshooting their integrations using Cvent's APIs, webhooks, and custom code snippets.
• Provide technical support and troubleshooting for integration issues and escalations.
• Communicate effectively and confidently with customers, stakeholders, and internal teams throughout the project lifecycle.
• Prepare and conduct integration demos, training sessions, and documentation for customers and internal teams.
• Stay updated on Cvent's products, services, and integrations roadmap and provide feedback and suggestions for improvement.
  
  

Here's What You Need

• Bachelor’s degree in computer science, computer engineering, or related technical field, or equivalent work experience.
• 3+ years of experience in professional services, sales engineering, or similar high-tech business-to-business roles.
• Proficient in project management, business analysis, and system design methodologies and tools.
• Formal project management training (e.g. PMP) is an asset.
• High attention to detail, sense of ownership, and problem-solving skills.
• Very organized and able to maintain project plans for multiple complex projects.
• Knowledge of REST APIs, JSON, XML, and webhooks.
• Experience with Postman, curl, and other API testing tools.
• Excellent written and verbal communication skills, with the ability to present complex technical concepts in a clear and concise manner.